Your Wellbeing Is Our Priority — Always

Sixgam Responsible Gaming — Play Smart, Stay in Control, Enjoy the Game

Online gaming at Sixgam is meant to be enjoyable — a way to unwind, experience the thrill of a live Baccarat hand or land a big slot win. When it stops being fun and starts feeling like something you cannot control, that is when we step in. Sixgam provides every Pakistani player with the tools, information and support they need to stay in charge of their gaming experience at all times.

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Need to Take a Break?

If you feel your gaming is getting out of hand, you can self-exclude your Sixgam account right now. It takes effect immediately — no waiting period, no second-guessing, no ability to reverse it during the chosen exclusion period.

Log in to your account → Settings → Responsible Gaming → Self-Exclusion. Or contact our support team at support@sixgam.net and request exclusion — we will action it within minutes.

Self-Exclude Now

What It Means

What Does Responsible Gaming Actually Mean at Sixgam?

Responsible gaming is a straightforward idea: you should always be in control of your gambling — not the other way around. That means gaming with money you can genuinely afford to spend on entertainment, playing for enjoyment rather than as a way to earn income or solve financial problems, and stopping when you feel like it rather than chasing a loss.

At Sixgam, responsible gaming is not a box we tick on a legal checklist. It is something we actively build into the platform — from the tools available in your account settings to the way our support team is trained to respond when a player reaches out with a concern. We would rather a player uses our self-exclusion tool and comes back later with a healthier relationship with gaming than stays on the platform to the point where it causes them real harm.

The vast majority of our 500,000+ registered players in Pakistan gamble without any significant issues — they set a budget, enjoy their games, and move on with their day. The responsible gaming tools and information on this page are here for the situations where that healthy balance needs some support.

Remember: Casino gaming has a built-in house edge. It should be treated as paid entertainment — like a cinema ticket or a restaurant meal — not as a reliable way to make money. Every Sixgam game is designed for fun first.

Sixgam — responsible gaming built for Pakistani players, backed by real tools

Your Controls

Responsible Gaming Tools Built Into Every Sixgam Account

You do not need to contact support to use any of these tools. They are all accessible directly from your Sixgam account settings — right now, if you need them.

Deposit Limits

Set the maximum amount you can deposit into your Sixgam account per day, per week or per month — in Pakistani Rupees. Once you hit your limit, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Raising one requires a 24-hour cooling-off period to prevent impulsive decisions in the heat of the moment.

Loss Limits

Set a maximum loss threshold for any given day, week or month. If your net losses reach your chosen limit, Sixgam will automatically stop you from placing further bets for that period. Like deposit limits, reduction takes immediate effect and increases require 24 hours. A loss limit is one of the most practical ways to keep your gaming within a budget you are genuinely comfortable with.

Session Time Reminders

Set a notification to remind you how long you have been playing. Choose any interval — 30 minutes, 1 hour, 2 hours — and Sixgam will display a clear on-screen message at that point. You are never forced to stop, but the reminder gives you a chance to step back, check in with yourself, and decide consciously whether to continue or take a break.

Cool-Off Periods

Take a short break from Sixgam without committing to a full self-exclusion. Cool-off periods are available for 24 hours, 3 days, 7 days, 30 days or a custom period you choose. During a cool-off, you cannot log in, deposit or play. Your balance is preserved and your account remains open for when the period ends. No promotional emails are sent during cool-off.

Self-Exclusion

If you feel you need a longer or permanent break, self-exclusion closes your access to Sixgam immediately and irrevocably for the period you choose — from 6 months to permanent. During self-exclusion, you cannot create a new account. Sixgam will suppress all marketing communications. At the end of a time-limited exclusion, reactivation requires a deliberate request from you, not just a login attempt.

Activity Statements

Request a full statement of your gaming activity on Sixgam at any time — wins, losses, deposits, withdrawals, session times — presented clearly in PKR. Many players find that seeing a clear summary of their actual gaming history gives them useful perspective. You can request activity statements going back up to 12 months from your account settings or by contacting support.

How to Use These Tools

Accessing Your Responsible Gaming Controls — Step by Step

Log in to Your Sixgam Account

Go to sixgam.net and log in with your username and password. If you have 2FA enabled, complete the authentication step as normal.

Open Account Settings

Click your username or profile icon at the top right of the screen and select "Account Settings" from the dropdown menu.

Navigate to Responsible Gaming

In the settings menu, select the "Responsible Gaming" tab. All available tools — limits, cool-off, self-exclusion, activity statements — are listed here.

Set or Activate the Tool You Need

Choose the tool you want to use, enter the relevant value (PKR amount, time period, etc.) and confirm. Protective measures (lowering limits, cool-off, self-exclusion) take effect immediately.

Contact Support If You Need Help

If you cannot access your account or need a measure applied urgently, contact our support team at support@sixgam.net or via live chat. Self-exclusion requests are actioned within minutes.

Tool	Minimum	Effective When
Daily Deposit Limit	Rs 500	Immediate ↓ \| 24h ↑
Weekly Deposit Limit	Rs 1,000	Immediate ↓ \| 24h ↑
Monthly Deposit Limit	Rs 2,000	Immediate ↓ \| 24h ↑
Daily Loss Limit	Rs 500	Immediate ↓ \| 24h ↑
Session Time Reminder	30 minutes	Immediate
Cool-Off (min 24h)	24 hours	Immediate
Self-Exclusion (min 6m)	6 months	Immediate
Activity Statement	Any period	Within 24h of request

Important: Sixgam does not allow players to override or bypass active protective limits during the active period, regardless of circumstances. If your deposit limit is set at Rs 5,000 per day, no additional deposits will be processed until the period resets or the 24-hour change window elapses.

Know the Signs

Warning Signs That Gaming May Have Become a Problem

Problem gambling looks different for different people. Some players recognise it in themselves gradually; others only notice when someone close to them points it out. The following warning signs are not meant to cause alarm — they are meant to prompt honest self-reflection. If several of these sound familiar, it may be worth using one of the Sixgam responsible gaming tools or reaching out for support.

Gambling Beyond Your Budget

You are spending money on gaming that was set aside for rent, groceries, bills or other essential household expenses — and finding reasons to justify it.

Chasing Losses

After losing, your first instinct is to deposit more and play again immediately to "win it back" — rather than accepting the loss and stopping for the day.

Hiding Your Gaming

You feel the need to hide your Sixgam activity from family members or friends, or you are not honest about how much you have deposited or lost when they ask.

Inability to Stop or Cut Back

You have tried to play less or stop completely and found yourself unable to do so, even when you genuinely wanted to.

Gaming to Manage Emotions

You find yourself turning to gaming as a coping mechanism for stress, anxiety, loneliness or boredom — and feeling unable to deal with those feelings without it.

Impact on Relationships or Work

Your gaming habits are causing tension at home, affecting your concentration at work, or leading you to cancel plans with people you care about so you can keep playing.

Quick Self-Check

A Simple Self-Assessment — Be Honest With Yourself

Tick any statement that applies to your gaming over the past 30 days. This is just for your own reflection — no results are sent to Sixgam.

In the past 30 days, have you experienced any of the following?

I spent more on gaming than I originally intended to.

I felt restless or irritable when I was not playing.

I deposited money to try to recover previous losses.

I lied to someone about how much I had gambled or lost.

Gaming caused me to neglect work, family or daily responsibilities.

I used money I could not afford to lose.

Some of These Apply to You

Ticking two or more of these statements suggests your gaming may be worth reviewing. You do not need to be in crisis to benefit from a limit or a short break. Consider setting a deposit limit, trying a cool-off period, or simply taking a few days away from the platform. Our support team at support@sixgam.net is here without judgement if you want to talk it through.

Looking Good — Keep It That Way

None of these apply to you right now. That is great. The best time to set deposit and session limits is before you need them — when you are thinking clearly and planning ahead. Take two minutes to set your limits in account settings so they are already in place for future sessions.

Our Obligations to You

What Sixgam Does to Protect Players — Our Responsibilities

Responsible gaming is not only something players need to manage on their end. Sixgam has its own set of obligations that we take seriously. These are not optional — they are built into how the platform operates day to day.

Sixgam's customer support team is trained in responsible gaming awareness. Where our system flags a pattern of behaviour associated with problem gambling — escalating deposit frequency, very long play sessions, repeated failed attempts to withdraw funds after requesting them — our team follows up directly. We do this because we would rather address a concern early than let it develop into something more serious.

We do not send promotional bonus offers to players who are currently on a cool-off period, in self-exclusion, or who have recently activated a deposit limit reduction. Marketing to a player who is actively trying to reduce their gaming would be counterproductive and disrespectful — we do not do it.

Sixgam reviews its responsible gaming policies annually and updates its tools and training in line with current best practice in the online gaming industry. We take feedback from players about their responsible gaming experience seriously — if you have a suggestion, send it to support@sixgam.net.

Frequently Asked Questions

Responsible Gaming FAQs

Yes — decreasing a deposit limit on your Sixgam account takes effect immediately. You do not need to contact support or wait for approval. Increasing a limit, however, requires a mandatory 24-hour waiting period. This is deliberate — it prevents impulsive decisions made in the heat of a losing session from undermining the limits you set when you were thinking clearly.

Your real money balance is not lost when you self-exclude. After the self-exclusion period ends (or if you request closure of the account), any verified real PKR balance will be returned to your registered payment method — Easypaisa, JazzCash, IBFT or card. Bonus funds are forfeited on self-exclusion as they have not been used in accordance with their wagering requirements. Contact support@sixgam.net to confirm your balance return process.

No. Self-exclusion at Sixgam blocks registration of any new account associated with your identity — including same name, same phone number, same email address, same CNIC and same payment methods. If you attempt to register during an exclusion period and our verification system identifies you as a self-excluded player, the new account will be closed and any deposits returned. Our responsible gaming commitment is not one we allow to be circumvented.

No. When you activate a cool-off period or self-exclusion on Sixgam, all marketing and promotional communications — emails, SMS messages, in-platform notifications about bonuses and offers — are suspended for the duration of the period. You will still receive essential account communications such as security alerts or responses to your direct enquiries, but no marketing.

If you believe a family member has a problem with online gambling — including on Sixgam — the most important first step is an honest, non-judgmental conversation. Many people are relieved when someone they trust raises the topic. You can also contact Sixgam's support team at support@sixgam.net to flag a concern. While we cannot discuss another player's account details due to privacy obligations, our responsible gaming team can guide you on what steps are available. We take third-party welfare concerns seriously.

You can request a full activity statement — covering deposits, withdrawals, game sessions, net wins and losses — by emailing support@sixgam.net with "Activity Statement Request" in the subject line, or by using the statement request option in your account settings under the Responsible Gaming tab. Statements are provided within 24 hours of the request and cover up to 12 months of account history. Reviewing your activity statement periodically is one of the most practical ways to maintain an accurate picture of your gaming habits.

External Support

Getting Help Beyond Sixgam — You Are Not Alone

Sixgam's responsible gaming tools are designed for self-management. If you feel that your gambling has become a serious problem that needs more than platform-level tools, reaching out to a professional or trusted person is the right move. The most important step is the first one — and it takes courage to take it.

Talk to Someone You Trust

Whether it is a close friend, a family member, or a doctor, talking about a gambling problem openly is genuinely one of the most effective first steps. You do not need to have everything figured out before you start the conversation. Just telling someone what you are experiencing relieves a significant part of the burden and opens the door to practical support.

Professional Counselling

A qualified counsellor or psychologist can help you understand the underlying reasons that gambling has become a problem — whether that is stress, financial pressure, social isolation or other factors — and work with you on practical strategies to address them. Counselling for gambling problems is available in Pakistan's major cities. Ask your doctor for a referral or search for licensed counsellors in your area.

Support for Families

When someone in a household has a gambling problem, the whole family is affected — financially, emotionally and in daily life. If you are a family member of someone struggling with gambling, you also deserve support. Speaking with a counsellor yourself — even before your family member agrees to get help — can give you tools to handle the situation and protect your own wellbeing in the process.

Financial Advice

If gambling has created financial problems — debt, missed payments, borrowed money — addressing the financial situation alongside the gambling behaviour is important. Speaking to a financial adviser or a debt counsellor can help you create a realistic plan to stabilise your finances. Dealing with financial stress often reduces the urge to gamble, which makes both problems easier to address together.

From Sixgam: Seeking help for a gambling problem takes real courage — particularly in a culture where it can feel difficult to discuss openly. We respect every player who reaches out to us or to external support with concerns about their gaming. There is no judgement here. If you want to talk it through with our responsible gaming team first, email support@sixgam.net with "Responsible Gaming" in the subject line.